"You have bad customer service." No. What you mean is: "You didn't give me what I wanted, so now I'm going to threaten to burn your store down online." Here's the thing people miss: Customer service isn't about saying yes to everything. It's about treating people with respect while holding a standard. Things we don't do: → Automatically price match because some random guy on eBay listed it for $12 → Hold product indefinitely because you "might" come in this weekend → Let you buy 50 of something so you can flip it while the kid behind you gets nothing And when we say no? "I'm leaving a 1-star review." Cool. Because here's what I've learned running Izzi's: The customers who threaten you were never going to be your best customers anyway. Your best customers? They appreciate that you have standards. They want to shop somewhere that doesn't cave to every tantrum. They want to shop somewhere that saves product for the community—not the reseller who showed up first with a wad of cash. Bad customer service is being rude. Being dismissive. Not caring. It's not: having a policy and sticking to it. Don't confuse the two.